Blog - Archive for 'March, 2010'
Sage Charge £400 for Data Corruption Fixes
We’re definitely doing something wrong here. Following on from our last blog about networking issues with the Sage Line 50 2010 upgrade, forum users on accountingWEB.co.uk have also been complaining about being charged £400 for overnight data corruption fixes. Presumably those will be the ones caused by the software not running properly on a network. Meowwww.
Actually, to be fair, anyone can get data corruptions, more often than not caused by dodgy networks themselves. However, we just include the fixes in our support!
If you’re would like to talk to us about changing your accounting software, just contact Simon Harvey on 01458 444010.
Posted on 23/03/2010 in Accounting Software, General Business by Simon Harvey (No comments)
Sage Line 50 Networking Nightmares and Fighting Dogs
As a small software developer in the very serious market of accounting software, we sometimes feel that we’re punching way above our weight in terms of the scale and the quality of the software we develop. We’re proud of that, but it sometimes feels like we’re always playing catch-up to the big boys and their massive programming resources. And, like any small company, it’s sometimes easy to underestimate what you’re good at and be a bit self-critical.
It was therefore rather…refreshing, to read about the problems Sage have been having with their 2010 Sage Line 50 upgrade on AccountingWEB.co.uk. One issue in particular seems to be the quality of their network software, which has been discussed at length by users on the Sage Line 50 forum:
“Every Line 50 upgrade in recent years has been problematic causing days of downtime. We are due in [sic] install 2010 this afternoon and if we have similar problems to those experienced in recent years it will be goodbye to Sage… When will they actually write a network product rather than adapting the standalone product to run on a network?”
Are we talking about the same Sage here? The vast software developer that claims to have 500,000 users? And their bread-and-butter accounting software doesn’t work on a network properly? Blimey. We’re not doing so bad after all. For one thing, our network accounting software actually works and for another we don’t charge on a ‘per-user’ basis. You can just add new users to the network versions at no additional cost. Do not adjust your monitor. You did read that correctly.
Another point made on the accountingWEB.co.uk site was “the current attitude of the company appears to be to treat end users with contempt.”
Hmmm. With their networking ‘issues’ and their customer service being savaged, maybe we should feel a bit better about what we do. Maybe all smaller companies should feel better about themselves when they’re competing directly against a corporate giant. Maybe it’s not your size or resources, but the attitude you have to what you do and how you treat your customers. But I think most of us already knew that.
What’s the expression? “It’s not the size of the dog in the fight; it’s the size of the fight in the dog.”
If you’re having problems with your Sage Line 50 accounting software, are fed up with Sage’s customer service or feel like you’re being charged through the nose for support and software, contact us and we can have a chat.
Posted on 23/03/2010 in Accounting Software, General Business by Simon Harvey (No comments)