What Makes a Good Plumbers’ Merchant?

We asked real plumbers what they are looking for in a plumbing supplier. We posted a message on the Plumbing Forum asking the members what they thought and, as you can imagine, we got some great responses!

 
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We’ve been writing software for plumbers merchants and other trade counters for nearly 40 years. We are continually modifying and updating it to ensure that our software works exactly the way they need it to, so it made sense to get some feedback about what makes a good plumbing supplier.  And rather than asking trade counters, we spoke to the plumbers that use them – after all, they’re the ones at the sharp end!

 

We posted a message on the Plumbing Forum asking the members what they thought and, as you can imagine, we got some great responses!  Here are some of the best:

 

 

Interesting. So what does it all mean?

Well, quite simply, it seemed clear that when a plumber visits a trade counter or plumbers merchant they want to be served quickly and efficiently, by knowledgeable staff, so that they can get back to their job and earning money as soon as possible. And if your point-of-sale system is slow, cumbersome and unreliable, even the best staff will struggle to make this happen.  Obvious really.

 

That’s why it is so important that your EPOS and accounting software should make your life easier not harder.  It should help you to give your customers what they want so that they leave happy and keep coming back.  That’s where our software for plumbers merchants can help.

 

To find out more about EPOS, point-of-sale and accounting software that will help you do business better (or where to buy a good coffee machine!), give us a call on 01458 444010 or email simon@benchmark-software.co.uk

 

We would like to thank the following people on the Plumbers Forum for taking the time to give us their feedback: